Return & Exchange Policy

At Forever Soul Shop, we strive to ensure you are completely satisfied with your purchase. All sales are final, but we understand that sometimes issues happen.

Defective or Damaged Items:

If your item is defective or damaged upon arrival, please contact us within 48 hours of delivery at:

 contact@shopforeversoul.com

We require that defective or damaged items be returned to us before a replacement, exchange, or refund can be issued. Instructions for returning the item will be provided when you reach out to our support team.

 

Return Conditions:

• Only defective or damaged items are eligible for return.
• Items must be returned in their original packaging when possible.
• Customers are responsible for safely shipping the returned item.

 

Resolution:

Once we receive the returned item and verify the issue, we will:

• Replace the item, or
• Issue a refund, depending on availability and customer preference.